About Us

Microfocus was established in 1990 with the focus of being THE One Stop IT Solutions Centre for the corporate and SMIs.

Microfocus's main customers today include small to medium size enterprises, government bodies and educational institutions. Our believe in providing thorough IT services has been proven with our wide pool of loyal customers.

One of our success factor is our cordial working relationship with leading global IT Companies. In this regard, Microfocus has built excellent working relationship with major business partners like Maxis, Zyxel, DataOne, HP Compaq, Microsoft, Allied Telesyn, 3Com, Cisco and many others

At Microfocus, we strongly believe in forging long term relationship with our customers and partners alike. In order to achieve this, a stable and loyal team of IT specialists will be there to assist you in anyway possible. With this in mind, human resource upgrading and training is of critical importance. Management has therefore made it a point to invest training for all staff within the organization in the latest IT technologies.

Through uncompromising commitment towards excellence, we have built a solid relationship with our clients. This has enabled Microfocus Malaysia to be the preferred IT partner for many businesses in Malaysia.

Sales Division:
Friendly, helpful and professionalism. These are the qualities that will make your experience with us a memorable one. Together with good communication skills, our sales team are constantly kept abreast with the latest in the IT industry. This is done through certification programs run by some of our partners.

Technical Division:
Microfocus's team of dedicated Technical Specialists has over the years acquired valuable experience to ensure smooth operation of your network. Management has taken steps to ensure that all our Technical Specialists are certified with regular updates and training from our partners. Some of the certifications include:

• Microsoft Certified Systems Engineer (MCSE)
• Microsoft Certified Professional (MCP)
• RED HAT Linux Certified Engineer (RHCE)

Technical Operations Division:
The Technical Operations Division is responsible in the following areas for our clients:

• Technical helpdesk support -- providing technical assistance to our clients in areas of PC hardware, software, networks as well as troubleshooting.
• Co-ordination -- Timely delivery of services, hardware, software to our clients.

Core Value

1. We believe that a happy and motivated set of employees will result in a group of satisfied customers. We try to create an environment of trust, continuous learning and improvement, self-motivation together with a comfortable working environment.

2. We treat our customers as friends and it is through this friendship that we have gained many loyal and long lasting customers.

3. We believe that in order to give our customers the best possible services, we have to be in the forefront of technological developments.We invest in the latest area of training for our employees and where appropriate, would implement them for our clients.

4. We constantly review and address the specific needs of our employees and clients and take appropriate steps to improve the relationship.

Our Strength

A Full Service Provider
Our business is modeled to provide and fulfill your total IT needs. From the supply of IT products, to system integration and a comprehensive maintenance programme, our dedicated team of engineers will endeavor to provide you with a single source of IT products to satisfy your requirements.

A Wide Array of Products
Through our partnerships with major IT companies, we have the ability to provide you with a broad and diverse range of products. These comprise hardware such as PC, PC peripherals and accessories; software products covering both networking and application software, we well as computer parts, components and peripherals.

Our Experience and Expertise
Our customer support and maintenance services are fine-tuned to meet the exact demands of our clients. With our vast experience providing system integration and IT services, we have acquired and developed technical expertise in various IT disciplines. We are also able to provide web-based support services from our office or remote locations.

Diverse Customer Base
As a result of our customer-focused and consultative approach, we have maintained a huge and diverse base of repeat customers.

Authorised Premier Dealerships
Our excellent working relationships with numerous Telcos, IT vendors allows us to have access to these companies' training, product support and technology. These relationships have also enabled us to develop expertise pertaining to hardware, software and applications more efficiently and act as a source of new sales leads and co-marketing opportunities.

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